Shipping Policy


At Auffie we aim to offer the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • To our fulfillment center : Order verification, tailoring, quality check and packaging. All orders are sent to our fulfillment partner for dispatch within 24 hours after the order is placed. The Warehouse receives and processes the items, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

 Delivery costs table: 

Order Value  Monday - Friday  Saturday 
£0.00 - £99.00
£10.00 
£50.00
£100.00 - £249.99
£20.00
£75.00
£250.00 - £399.99
£30.00
£100.00
£400.00 - £549.00
£40.00
£150.00
£550.00 & above 
£50.00
£200.00

 

*Shipping prices are for within the U.K mainland only

WHEN DO WE DELIVER?


Our courier DPD delivers Monday to Friday between 7.00am and 7.00pm. They will despatch your items as soon as these are available and send you a text on the day of delivery with an estimated 1-hour delivery window. This text offers you loads of options, so you can also choose to:

  • Change the delivery day
  • Deliver to a specific neighbour or safe place
  • Collect from your nearest DPD Pickup Shop
  • Upgrade to a Saturday delivery (for an additional charge)

We do offer a Saturday delivery option with an extra charge that you can select from the checkout page.

 

ORDERED ADD ONS TOO?

All your Auffie items will be shipped together once everything is ready to go.

With the exception of some products that will be delivered to you straight from our manufacturing partner. 

This may mean that some items will be delivered on a different date. But either way we will let you know!



DO YOU DELIVER OUTSIDE OF MAINLAND UK?


We don't deliver outside of the UK mainland, so places like Northern Ireland and the Channel Islands are beyond the reach of our own delivery chaps. But good news! We can deliver to the UK depot of your chosen international shipping partner, who will take care of the rest for you. For more info contact Support@auffie.com


Returns with DPD


If there is something in a package that you do not want, just send it back. Return shipping with DPD is quick and smooth: pack the goods and then have them delivered to the nearest pickup parcel shop or have them picked up from your ParcelLock parcel box.

 

For more information click here