FAQ


What exactly is Auffie? 

We are Auffie! and what do we do? We curate homeware bundles designed to suit a specific room and to fit in with your style. Everything you need in one easy bundle. All of the essentials from bedding to throw cushions, a bedside lamp and your new favorite throw all in one bundle. Perfectly designed for maximum comfort and minimum stress. You can learn more about us here 

How does it work?

Browse through our bundles and then just select the one that you love based on your taste and needs (if you need extra items our bundle add-ons should have you covered).  

We like to keep it fresh so our bundle styles change regularly to fit the season and current trends, everything we offer is limited quality so once we sell out it’s truly gone. (so if you love something then its probably best not to wait) every item is carefully hand-selected to fit in to and add value to each story. 

Where do your products come from? 

Our incredible in-house buyer Zoe works super hard to sustainably source quality products from our specialist suppliers from within the EU.

Very rarely we can't find that perfect item that we want to add to a bundle but unless absolutely necessary we make sure every item is from within the EU.

Are Auffie items ethically sourced and Eco-friendly?

 Wherever possible we source eco-friendly options, we only use ethical suppliers and constantly work to reduce our environmental impact. We use FSC packaging and only sourcing from within the EU to minimize our carbon footprint.

At Auffie we believe in purposeful shopping, quality over quantity. we want to enhance your living experience without harming our surroundings.

Order Query

We always aim to deliver within 14 days but if you haven't received your package or and update then please contact Support@auffie.com and we will get to the bottom of it. 

If it's still within the 14 days then we may not be able to provide more information, than what is already available on our website 

Where is my order?

We will send you email updates through the process of your delivery, and as soon as your bundle has reached our shipping partner DPD you will receive your tracking number. Which you can use to find the most up-to-date tracking information for your order 

Received the wrong item in error. 

Firstly, we're sorry you received the wrong product. Please contact us with details of your order and what you've received and we'll get it sorted asap!

Delivery 

You can check our full delivery information here 

Returns & Refunds

Our return policy is 14 days and all items must be returned in their original condition before the 14th day since purchase our full Return policy can be found here

Payments & Promos

All of the payments made through our website are securely processed through our partners on the Shopify platform and we accept 

Paypal

We also accept all major credit cards -

Visa

Mastercard

American express. 

How do I use my promo code?

Please enter your code at the checkout, exactly as it appears.

NOTE: Your code may have a minimum spend (which does not include delivery costs) – this can be found in the T&Cs of the promotion.

Size chart

 
Bed/Mattress Size Dimensions (Imperial) Dimensions (Metric)
Small Single 2’6” x 6’3” 75 x 190 cm
Single 3’0” x 6’3” 90 x 190 cm
Small Double 4’0” x 6’3” 120 x 190 cm
Double (Queen) 4’6” x 6’3” 135 x 190 cm
King Size 5’0” x 6’6” 150 x 200 cm
Super King Size 6’0” x 6’6” 180 x 200 cm